Thank you for shopping at DANIELLEMERCEDEZ.COM. 


Exchanges must be made within 7 business days from the date of receiving your unit. After 7 days, you will no longer be allowed to exchange your order. Please be advised, we cannot accept used or worn units that has been altered in any way. Units that are not in pristine condition or without original packaging (hairnet, tags and inserts) Will not be processed for an exchange. 

The product can only be exchange for an item of equal to or of greater value (please noteate you will pay the difference).  Refunds at no time will be permitted. To request an exchange, please e-mail us at within 7 days of receipt of order, leaving your order number, the reason for the exchange and a photo of your product for our reference. We have all rights to refuse the package if you send it back without our permission. 

**Exchanges are only given once per item or pre-made unit that has not been tampered with

**Exchanges are shipped out in 10 days once item has been received 

**Pre-made units that need to be resized can take up to 30 days to be shipped out

**If local, item can be pick up and delivered


Restricted Exchanges:

  • Hair accessories (foam heads, clips, satin wraps, etc)

  • Custom Units

  • Item returned after the specific time frame WILL NOT be processed for an exchange

  • Hair Extensions


Due to the nature of the item, all sales are FINAL on custom wigs. Please take your measurements and if coloring the hair choose color very carefully. Customs are according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a unit that does not fit.